Facility Management

Facility Command Center

Live tickets, preventive maintenance and technician coverage across the portfolio.

Open Tickets
6
-3.1%vs previous period
Critical
1
+1.0%vs previous period
SLA Compliance
94.2%
+1.1%vs previous period
Avg Resolution Time
3h 40m
-6.4%vs previous period
Preventive Tasks (Week)
5
0.0%vs previous period
COMERA AI
HVAC #2847 (chiller failure, Northgate Floor 1 Zone C) breaches SLA in 42 minutes — recommend escalating to MEP Team A lead and notifying the project director now to avoid tenant impact during peak footfall hours.
Open4
Medium#2845
Facade lighting outage
Riverside Row · North facade
Electrical
SLA: 1d 4h
High#2844
Water leak – food court
Northgate · Floor 2 · Food Court
MEP Team B
SLA: 5h
Medium#2843
CCTV camera offline
Sunrise Yard · Parking P1
Security Ops
SLA: 2d
Low#2842
Restroom cleaning below SLA
Sunrise Yard · Ground · West
CleanPro
SLA: 1d
In Progress2
Critical#2847
HVAC chiller failure
Northgate · Floor 1 · Zone C
MEP Team A
SLA: 42 min
High#2846
Elevator E2 door sensor
Cityline Hub · Core B
Otis Service
SLA: 3h 10m
Resolved1
Critical#2841
Fire panel fault – zone 4
Parkside · BOH corridor
Fire Safety
SLA: —

Preventive Maintenance Schedule

AssetProjectNext DateFrequencyStatus
HVAC — Chiller PlantNorthgate18 Sept 2026MonthlyScheduled
Escalators E1–E4Cityline Hub25 Sept 2026Bi-weeklyScheduled
Backup GeneratorsGarden Walk01 Nov 2026QuarterlyScheduled
Fire Alarm SystemsParkside14 Sept 2026MonthlyDue Soon
Elevators (all cores)Riverside Row30 Sept 2026MonthlyScheduled

Technician Roster

MG
Mahmoud Gamal
Facility Director
Present
OE
Omar El Shazly
Project Director – Northgate
Present
NH
Nour Hassan
Project Director – Cityline Hub
Late
YA
Youssef Adel
Project Director – Parkside & Skyline
Leave
LF
Laila Farouk
Project Director – Meridian & Riverside Row
Present
HM
Hana Mostafa
Project Director – Garden Walk
Absent